Flights and Tours
Q : How to buy air tickets to Vietnam?
A : There are many airlines which have direct flights to Vietnam like: Vietnam airlines,Air France , American Airlines, Thai Airway, Japanese airlines, Singapre Airlines, Malaysia Airlines. Please contact with the airlines agency to book the airtickets.
Q : How to book a cheap air tickets to Vietnam?
A : There are many website and airline agencies which provides air ticket. You had better study serveral airlines to find the suitable one.
Food and drink
Q : What do you serve if I am a vegetarian?
A : In this case, please advise us before so that we can order a vegetarian menu during your trip in Vietnam . Vietnam is famous for Vegetarian foods, tropical fruits. We are willing to serve at your taste.
General
Q : Are there any restrictions on photography in Vietnam?
A : In this case, please advise us before so that we can order a vegetarian menu during your trip in Vietnam . Vietnam is famous for Vegetarian foods, tropical fruits. We are willing to serve at your taste.
Q : Can I buy antiques in Vietnam?
A : A qualified yes. However, exporting an artefact with cultural significance requires an official licence. Without a licence, anything old is liable to be confiscated at the airport.
Q : How can I take large items home with me ? furniture or paintings, for example?
A : We are also registered for export and import activities. We will give you an ?at cost? quotation, and arrange for the items to be properly crated and licensed for export.
Q : Are there Internet facilities in Vietnam?
A : Yes, plenty in cities and large towns, but not in rural areas. Most large hotels have internet access, and Internet cafes are commonplace and cheap.
Q : The artist you took me to was wonderful. I want to give him a gift. Any ideas?
A : This is a common query. Rather than make general suggestions, we will try to suggest something that will be really appreciated, and purchase it on your behalf, if necessary.
Q : I am from the United States. Will I face any hostility because of the war?
A : You will be surprised by the warmth of your reception. We Vietnamese live in the present and the future ? the war is history. We warmly welcome people from all countries and races.
Q : What is the attitude towards drugs in Vietnam?
A : The law is strict in Vietnam . The use of illegal narcotics is strictly forbidden, and dealers and persons caught trafficking, whether Vietnamese or foreigner, face excecution. Don't risk it under any circumstances!
Getting Around
Q : Is it possible to stay overnight on boat in Halong bay? Could you please discribe it?
A : Yes, definitely. The junk have 5- 7 rooms, bathroom ensuite. Each rooms have twin beds or double bed, fan, toilet, hot water. Air conditioning in the room is available at your request. Each junk have dining room and sitting room ( 20 ? 30 m2). You can go the the upper bunk for sightseeing or sunbathing.
We guaratee the hygene and good services on the boat.
Q : Is car rental valued per hour or per kilomettre?
A : Car rental is valued per km and time. We can provide you exact the costs on the scheduled itineraries.
Q : What should I do in order to book tour with Vietland tour?
A : After an agreement on the tour program and quotation, you confirm your booking for the tour by paying deposit. We requires 20% of the total amount as deposit. The balance will be settled upon your arrival Vietnam . After receiving it, we proceed all the bookings and send you final confirmation sooonest. Further, we could scan all the hotel confirmations and airtickets to keep your mind on the itineraries and better understanding.
Q : What includes in the car rental?
A : Car rental includes tax, gas, toll fees, driver?s personal expenses.
Q : Can I travel freely in Vietnam?
A : Yes, you can travel freely in Vietnam . There?s some sensible places ( near the border ) you need to apply for permission before visitting. You had better contact our office for any instruction, or you can book part of the services through our company like car rental or hotel. The other you can pay by your self.
Q : Can I go kaying on Halong Bay?
A : Yes, you can go kayaking following the 1, 2 or 3 days tours from Hanoi . We have composite kayaks and professional guide available.
Q : Can I go kayking from Catba island?
A : yes, We can arrange 1 day kayaking and swimming on Lan Ha bay.
Q : Can you arrange a biking tour in Vietnam?
A : Yes, we can. It depends on your demands, we can arrange short biking tour in and arround Hanoi , Hue , Saigon or biking tour throughout Vietnam .
We can arrange biking tour guide to go with you. We also arrange a minibus, if you don?t want to cycle, you can use the minibus instead.
Q : What is the ability of the tour guide like?
A : Our tour guides are experienced, with National Certificate from National Tourism Board.
- Tourguides are always received good feedback from our customers.
Q : Is there any free time in the tour ?
A : Yes, but not many. Ussually after dinner. You can request more free time for shopping.
Health
Q : What can I do about jet lag?
A : Not much, really. A stop-over en-route, or a rest day on arrival helps. It?s important to try to sleep and wake according to local time, even on the aeroplane.
Q : What should we do about malaria ?
A : Malaria happens in the mountainous area. All the hotels in the area have mosquitoes net. We often oganise tours to the rural area but there?s no malaria cases. only local people have risks to this desease.
Q : How will medical emergencies be dealt with?
A : You will be immediately taken to the nearest international clinic or hospital for an immediate examination and appropriate treatment according to the terms of your insurance.
Q : What if I am hospitalised or become incapacitated?
A : If you have supplied us with the details of your insurance, we will contact the company on your behalf and assist in any way we can.
Q : What will happen if there is an emergency?
A : With Vietnamlodge, your guide will always have a mobile ?phone and a means of summoning immediate assistance. You will also have direct telephone access Head office.
Q : What is the main difference in the climate of Vietnam and that of my country?
A : Vietnam is both hot and humid. Combined, they make visitors from temperate countries sweat profusely. Drinking plenty of water and good sun protection is essential.
Holtel
Q : How can I book a room with vietnamlodge.com ?
A : Once you have selected a hotel from our hotel listings, simply fill in the reservation form and your credit card detail and send it to us.
Q : How do I know if my reservation has been successfully sent?
A : You will receive an Email reservation slip from us whether your reservation has been successfully sent. We will also state all the details, such as, room type, no of room, hotel address and its price in the Email
Q : How do I know if my booking has been confirmed?
A :
We will send you a confirmation note to the Email address that you provide.
Q : Can I amend my booking after it has been confirmed?
A : Yes, you can change your booking after it has been confirmed. Please send us an Email of your amendment to mail@vietnamtraveldotcom.com, with your reference number. Kindly refer to our booking terms and conditions regarding amendment charge.
Q : Can I cancel my booking after it has been confirmed?
A : Yes, you can cancel your booking after it has been confirmed. Please refer to our Terms and Conditions for cancellation charges
Q : What if I want to extend my stay?
A : You can extend your stay at the hotel which you have booked with us. Please contact us directly and immediately once you know that you want to extend your stay. Kindly quote your reference number when you contact us. If you were to book directly with the hotel, the rate will not be the same as what we have charged you. Direct booking with the hotel will definitely be more expensive, because it is rack rate.
Q : When will my credit card be charged?
A :
once your reservation has been confirmed, your credit card will be charged
Q : Can I book a hotel if there is no rate?
A : Yes, you can proceed to make a reservation even though there is no rate. once we have confirmed the rate, we will send you an Email and the payment is required before the due date indicated in the Email Reservation Slip.
Q : Does my child need an extra bed?
A : Every hotel has a different child policy. Most of the hotels that offer twin rooms have only single bed and therefore may not be enough to accommodate your child. It is up to the discretion of yourself to book an extra bed for your child. If you require an extra bed for your child, please email to us with information about your child (age, sex, others?) Upon receipt of your booking, we will check and advise you if your child needs an extra bed.
Q : How do I check in to the hotel?
A : The hotel that you have booked with us already has your booking. Simply present your passport for check in.
Q : Can I book a hotel which was not listed in your hotel list?
A : Yes, you can book a hotel which is not listed in our hotel list. Just email us customer@vietnamlodges.com the hotel name, city, the type and number of room required and any other special request. We will try our very best to source and secure the best rate for you.
Q : Why should we book with you instead of hotel direct?
A : Booking with us offers a discount. Our rates are obtained from wholesalers who have a huge volume of reservation with the hotel and therefore they are able to obtain the most competitive rate, which can be passed on to us and ultimately to you.
Money
Q : Where can I change my currency for local currency?
A : You can change your currency for local currency at the airport, banks, Jewerllery shops. You should prepare some cash in USD and Euros ( 50- 100 domination) for better exchange rates.
Q : Can I use a credit card to get cash in Vietnam?
A : Yes, You can withdraw cash at any ATM in big cities such as: Hanoi , Hochiminh city, Hue , Hoian, Halong, Haiphong , Danang, Nhatrang, Buon Ma Thuot , Vung tau, Cantho with commission
Q : Can I pay by credit card in Vietnam?
A : Yes, You can pay by credit card with 3% commission for Visa and Master, 4% commission for Amex. You can pay at shops and hotels in big cities, commercial centre and tourist sites.
Q : What is the payment method for the balance ?
A : You can pay by credit card or bank transfer or you can use the service of Western Union . Please read our terms and conditions for more details.
Q : What if I have a lot of local currency left over when I leave?
A : You can change local currency to the currency you brought in only by showing the yellow customs slip that you were given on arrival. The amount must be less than the original.
Q : What is the payment method for deposit?
A : After paying for deposit, you can settle the balance at our office in Hanoi or in Hochiminh city by cash or credit card. Cash ( Euros or US dollar ) is preferred. Or you can bank transfer the balance directly to our bank account before travelling to Vietnam .
Q : What about travellers? cheques?
A : You can change into USD or Vietnamese dong with commission from 1%-3% at the banks in big cities. Travellers? cheques can be used to pay for the roomcharge and other tourism services. | 
